Below we have listed some of our most frequently asked questions from our customers. If you have a specific question that is not listed please feel free to call us: 508-259-9860.
Q: Will I have to move my furniture or can Sequoia do this for me?
A: We work and refer with a number of expert furniture movers who are insured to do the job properly. They will come in and use padding to protect your furniture and keep it in a secure place. Then, once we’re finished they will put everything back as before.
Q: How much dust can we expect?
A: Using our dust containment systems since 1996, our machines are equipped to arrest the dust that is created while we perform our duties. Since we are sanding a wood floor we do create a small amount of dust so we use dust containment plastic to enclose the room as well and vacuum twice to leave your home as clean as when we arrived.
Q: Will I have to move out to escape the odor that is produced when finishing a wood floor?
A: Some folks are very sensitive to the odors that the finishing products produce. You may have to leave the house while the finishing process is going on.
Q: Do you have any products that are safe for my son/daughter who suffer from allergies? How about my pets?
A: Sequoia does offer an alternative plant based finish that is made from natural flax seeds which is non-toxic and non-voc. Which means you can stay in your home as it will only emit a pleasant odor. Many folks have used this in their homes with great success. Many references available.
In addition this finish is very durable and repairable which means you do not have to re-sand as it wears. Just a good cleaning and a re-application and your floor will look new again in 1 days time.
Q: How do I care for my floors?
A: Each finish will have different instructions on how to care for them. We will leave a care sheet along with the appropriate cleaner to use.
Q: Do you do repairs for water damaged in small sections?
A: Yes, we can remove and replace just the damaged area and blend that area to match the rest of the floor.
Q: How can I determine what color floor will look good in my home?
A: We create samples of the color on the species of wood that you have in your home and then you are able to see what may or may not look good. Then we ask for your full approval before we apply any color to the floor.
Q: Do you take credit cards?
A: Yes, we accept Visa/Mastercard.