These must-ask questions could save you money and headaches.
When you choose a flooring retailer and installer, you want to make sure you’re making the right choice. At Sequoia, we guarantee all of our work, so you can relax and enjoy this exciting transformation of your home.
Remember, hardwood flooring is a long-term investment. Asking the right questions up front will help to ensure that you can appreciate your floors for years to come.
- What species of wood is best for my home?
There are differences between some of the most popular woods, like maple, hickory and oak, to name a few, not to mention more exotic types. Knowing the differences and choosing the best one for you is critical to the lifespan of your flooring.
- Will the retailer / installer provide me with a detailed price quote so I understand exactly what I’m paying for?
These are all very reasonable questions, and a reputable installer should have no trouble providing that information. For instance, what is the charge for an in-home estimate? Also, what is the fee for the removal of the old flooring?
- Is the contractor insured and NWFA certified?
Sequoia doesn’t use cheap, sometimes unreliable, contractors. We’re insured, certified experts in floor installation, sanding and finishing. What that means for you: You’ll have your floors installed by the same knowledgeable professionals you bought it from, with no unknown third party. Most retailers don’t work this way. With us, you’ll have the benefit of our expertise from start to finish. We’re also members of the NWFA, which means that we follow a strict code of floor installation guidelines.
- What are the conditions of the warranty? What is covered?
At Sequoia, we guarantee our workmanship. We’ll also discuss with you the details of your warranty. Depending on the flooring you choose, warranties can vary, so it’s good to know before you make a purchase.
- Do you have references from happy customers? Or photographs of previous work?
You’ll soon be able to see a wide variety of photos on the Sequoia website, with more to come. We also provide references. A reputable installer should have no problem with that.
- Will you do a proper preparation of the sub-floor?
Before your new flooring is installed, it is vitally important that the sub-floor be ready first. This means that any damage should be repaired. Also, different types of hardwoods require more preparation than others. You can trust Sequoia to understand these differences and follow the correct procedure for sub-flooring.
- Will you check for things that may affect installation, such as moisture?
Hardwood flooring swells and contracts, depending on the level of moisture in the atmosphere. It expands in summer humidity and shrinks more in dry winter cold. Before installing your floor, a contractor should take moisture readings of the hardwood floor and sub-floor, also measuring the room temperature and relative humidity. It can take a few days to a week (see previous blog post) to acclimate the wood to its surroundings.
Sequoia takes great care with outside conditions that may affect your floor installation, as well as every aspect of the process itself. For instance, you shouldn’t hesitate to ask about things like effective methods for containing dust that may be generated during the project.
- Are you trustworthy?
This is most important. After all, these are the people you’re going to leave alone in your home for hours at a time. Will they use inferior products and finishes? Do they seem reluctant to provide you with cost information? Will they be difficult to deal with?
Unlike retailers who use contractors, Sequoia does all of the work ourselves, so you know what you’re getting when you first meet us during the purchasing phase. We’re always happy to answer any of your questions. And with us, you won’t have any last-minute, unwelcome surprises.